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...Is your IT Approach REACTIVE or PROACTIVE ?
The traditional IT service model of reacting to failures or issues is simply not working. 
In this scenario, IT service firms and in house IT staff are fixing problems as they occur.  The costs and risk of downtime and loss of productivity are too high in today’s business.

Clients demand IT services provided proactively, heading off problems before they occur, reducing downtime, increasing productivity and for sure reducing overall costs.  This goes far beyond simple monitoring of systems. This Proactive Approach creates positive results for clients:

• Improved worker productivity
• 99.9% uptime
• Steady , controlled IT costs
• Better service
• Reduced overall costs to technology

A proactive approach delivers real value to our Clients, including better productivity, uptime, stability and more.  In short, more bang for your buck.  Clients see LOGIC as a valued business partner instead of someone to call when systems fail.
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LOGIC provides an array of services: 
ALL in Support Program (ASP): If you want to stabilize your IT support budget, this is the program for you.   Logic will provide all the support and administration for your network, workstations and printers for one monthly fee.  No surprises, disaster recovery – included; hardware failure – included; user support – included; proactive support – included; network documentation – included.

Unlike most Managed Services Program (MSP) offerings, we will be onsite and support your staff and your network, this is not just a monitoring package, we will support all your technology for one monthly fee.

Included in the MSP is a scheduled Proactive onsite visit to ensure all equipment and updates are working, physically test and access equipment to be sure failures are minimized.

Proactive Services Program(PSP): A scheduled onsite visit to review network performance, assess network equipment, deal with any nagging issues that have come up from the last visit and be sure all equipment is functioning as it should.  A comprehensive check list is completed leaving your network in good health and peace of mind your operation will be functioning affectively.

A proactive approach is more valuable than a reactive approach and will include:

• Testing of patches and updates before deployment
• Ensuring that the latest virus updates, security fixes and other updates have been promptly and properly deployed
• Reviewing backup performance, files targeted or ignored, testing a restoration and reviewing scheduling
• Review power fluctuations and the effect they have had on servers
• Create network documentation to assist with disaster recovery if required

Time and Material Services(TMS): We will provide services as needed or requested.  Our technical staff will react to your support needs as they come up.

Project Development and Implementation: We will advise, develop, supply, and install servers, workstations, printers and all related network components.

Each member of our Professional Services team is dedicated to providing you with the technology to meet your unique needs.

No matter which application or platform, LOGIC’s dynamic team of technology professionals will work closely with your organization to design a solution built around your business model. Understanding your environment and applying the latest industry tools to meet your needs will help ensure the long-term success of your IT system, as well as your business.